Her name is Shannon and her job is to help make sure our experience with our new Chevy Volt is the best it can possibly be! It is really remarkable that Chevrolet is putting such emphasis on the success of this car. This is not new with the 2013 model year either but is a program which has been in place from the start with the Volt.
It was through the helpful members over at the GM-Volt.com forums that I first learned about the Chevy Volt Advisor program. So what exactly is a Chevy Volt Advisor anyway? Well from what I can find out, the Chevy Volt Advisors are a team of GM Chevy Volt specialists assigned to Volt owners to act as your liaison and advocate. They are trained in all things Volt and can assist in many situations where a Volt owner may have a question or an issue they need help with.
Reading on the GM-Volt.com forums I have seen stories of Volt Advisors helping owners with finding an accessory or part their dealer had trouble locating, answering questions about systems in the car or helping setup service appointments for routine maintenance. In my case, my Volt Advisor has already helped update us on the status of our car as it is being built and delivered. She sent me an email earlier today to tell me the car is completely built and being loaded onto a train for transportation in the next day or so! That was exciting to hear!
So with this Volt Advisor team in place as a course of business for the Chevy Volt it tells me that Chevrolet is taking this car very seriously. They are laying out the red carpet if you will, for buyers of the Chevy Volt and working hard to assure that every new owners experience is top rate. It lies in stark contrast of another electric car often thought of along side the Volt, the Nissan Leaf, and recent reports of poor management from Nissan when it comes to standing behind that car and the buyers in their first few years of production.
So here’s to the Volt Advisor team! Thanks for being there and helping us now and in the coming months with our new Chevy Volt!!