I have a Chevy Volt Advisor! Wait, what is a Chevy Volt Advisor?

August 8th, 2012 Posted in The Volt Experience

Her name is Shannon and her job is to help make sure our experience with our new Chevy Volt is the best it can possibly be! It is really remarkable that Chevrolet is putting such emphasis on the success of this car. This is not new with the 2013 model year either but is a program which has been in place from the start with the Volt.

It was through the helpful members over at the GM-Volt.com forums that I first learned about the Chevy Volt Advisor program. So what exactly is a Chevy Volt Advisor anyway? Well from what I can find out, the Chevy Volt Advisors are a team of GM Chevy Volt specialists assigned to Volt owners to act as your liaison and advocate. They are trained in all things Volt and can assist in many situations where a Volt owner may have a question or an issue they need help with.

Reading on the GM-Volt.com forums I have seen stories of Volt Advisors helping owners with finding an accessory or part their dealer had trouble locating, answering questions about systems in the car or helping setup service appointments for routine maintenance. In my case, my Volt Advisor has already helped update us on the status of our car as it is being built and delivered. She sent me an email earlier today to tell me the car is completely built and being loaded onto a train for transportation in the next day or so! That was exciting to hear!

So with this Volt Advisor team in place as a course of business for the Chevy Volt it tells me that Chevrolet is taking this car very seriously. They are laying out the red carpet if you will, for buyers of the Chevy Volt and working hard to assure that every new owners experience is top rate. It lies in stark contrast of another electric car often thought of along side the Volt, the Nissan Leaf, and recent reports of poor management from Nissan when it comes to standing behind that car and the buyers in their first few years of production.

So here’s to the Volt Advisor team! Thanks for being there and helping us now and in the coming months with our new Chevy Volt!!



10 Comments

  1. Chuck Eiwen says:

    We have a Chevy volt and had a SPX 240volt charger installed. Three days after using it the check engine light came on in our Volt and so we took it to the dealer. They found nothing wrong and charged it with their charger. In a day the light was back. We checked with Onstar and they reported nothing wrong and then we took it back to the dealer and the found nothing wrong…and they got the light to go out
    The SPX charger is made for use on a number of different car and thus has different settings for the Ampere output. When I checked it I noticed that the electrican had left the setting on 40 amps rather then the 12amps that the Volt requires. I asked SPX and they told me that it wouldnt be a problem since the volt would only accept the ampere that it required.
    What do you think. Could it be possible that the check engine light keeps coming on because we are feeing the car 40 amps rather then 12?

    • Gary says:

      Chuck, I believe that what the people at SPX told you is correct. Whether you are sending 12amps or 40amps to the car should not be an issue. It is the charger inside your Volt which actually manages the flow of power and charging process. Did OnStar give you any specific error codes? Or did they say there were none?

  2. Chuck Eiwen says:

    The dealer wrote:
    Found P003E.oo code for battery charger input sensor performance. this code will set when the battery charger detect low or unstable suppy voltage during charging
    But neither he nor OnStar could tell us what to do

    • Gary says:

      Chuck, Do you visit the GM-Volt.com site? If not, you should check it out. Lots of VERY knowledgeable people over there when it comes to the Volt, many of them connected to the project from before the car was even in production. If you post your question(s) and that error code there I would bet someone could help with what to do next. Give that a try!

  3. joe brenner says:

    can u establish a default of 12 amps to charge at all times without doing each time u charge.

    • Gary says:

      Hello Joe,

      Unfortunately no. You cannot set the car so that it will simply default to charge at the 12 amp rate. It always requires that you select that option each time you charge. That is one thing I complained to GM about.

  4. Jim says:

    My 2012 Volt was charging to 43 miles 30 days ago. It now charging to 31 to 33 miles and they tell me that is normal for this car. It charged to 40 miles last winter. WHAT UP?????????

    • Gary says:

      Hi Jim,

      There are lots of factors in play with the estimate your car gives you for mileage you’ll get from a full charge. Without knowing a lot about your driving, local conditions (weather) and driving environment, I couldn’t possibly give you a reliable answer to your situation. Also, notice that I’m careful to state that the mileage your Volt offers you is an estimate, NOT a guarantee of any kind.

      The Volt does an amazing job of estimating the mileage you will get from a full charge and bases that estimate on many factors. The Volt actually learns and adjusts its estimate even as you drive. It tracks your current energy usage, keeps some data from your most recent drives and computes its estimate based on these and many other factors.

      There are a few things that may have changed for you in the weeks between your 43 miles range estimate and the more recent 33 miles estimate.

      1. Driving style/skill – This is by far the biggest factor in my opinion. Drive your car three consecutive days or more in a very aggressive and sporty manner and your estimated electric driving range will drop sharply. Try the reverse, driving three consecutive days or more in an extremely efficient manner and you will see that range estimate rise significantly.

      2. Ambient temperature – The prime ambient temperature for maximum driving range from battery power in my experience seems to be in the neighborhood of 50-65 degrees F. Hotter or colder temperatures have a negative effect on driving range.

      3. Driving speeds – For optimal electric driving range my experience is that speeds from 30-45mph yield greater results than “highway speeds” from 55-75mph. Many Volt owners who drive greater distances will reserve the battery power to be used around town where speeds are lower and the yield from the battery is greater. You can do this with the “Hold” driving mode in 2013 and later model years. Then let the gas powered generator run while at highway speeds.

      4. Driving terrain – This can also be a factor in how much electric driving range your car can get (and by extension estimate). Hilly terrain will reduce your driving range where flat even terrain will offer greater efficiency and driving range.

      So, to answer your question. You could be seeing reduced electric range estimates from your Volt due to any or all of these factors (plus others). I see that your post was in November. I don’t know where you are located but if you’re in a wintry location and local temperatures have dropped with the seasonal change, this is a very likely culprit in the range estimate your Volt is offering with each full charge.

      This could have been a post of it’s own and I may change it into one come to think of it. Thank you for your question and I hope my response is helpful.

  5. fritz says:

    I need a repairman or firm that can replace the cable and plug on my GM charger. Can someone help me?

    • Gary says:

      Hello Fritz,

      If you have not already done so I would suggest the first place you go is to your GM service department. I’d be asking to see if warranty replacement is possible. You could also contact your Volt Advisor (if you have one) with the same question. If those fail you then someone over at GM-Volt may be able to help you with the repair or resources to get it done. I’ve seen posts over there related to modifications and “builds” on the Voltec chargers etc.

      Good luck!
      Gary

Leave a Reply